[solved] ‘Because of billing requirements, it is currently not possible to disable auto-renewal’ (1and1)

tl;dr I was within 24 hours of domain renewal, so had to phone +44 333 336 5691 to cancel

I have a bunch of domains that I used at one point but no longer have a need for. I used to handle my domains with 1and1, and they sent me a reminder about an .eu domain which was expiring soon (tomorrow). I looked at what it had been used for — a ranty blog, if you’re wondering — and decided thta since it hand’t been used since ca. 2008 it probably wasn’t worth keeping.

Side note: Getting rid of things like domains is tricky for me, but something I’m just biting the bullet and doing. Tracking my expenses is helpful as well, an worth a bit of exposition at some point.

I went to cancel via the 1and1 admin page but couldn’t through the domain itself or the contract options:

Because of billing requirements, it is currently not possible to disable auto-renewal

Clicking around in an increasingly-frustrated manner didn’t seem to be getting me anywhere, so I phoned their tech support. Their rep told me that helpfully since it was within 24 hours of renewal, I was unable to change the option (?!); but he was able to manually cancel the domain itself.

Which he did:

Sorted.